Privacy Policy

Shanghai Ridgimax Tools Co., Ltd. ("Ridgimax," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through our website, business enquiries, email communications, and other interactions relating to our services.

This policy is intended for business visitors, prospective customers, suppliers, and other individuals who interact with us. By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

We may collect personal information that you provide directly to us, including:

• Your name, job title, company name, and business address;
• Business contact details, such as your email address, telephone number, and messaging account details;
• Information included in product enquiries, requests for quotations, specifications, packaging requirements, or other business correspondence;
• Information you provide when communicating with us by email, telephone, online forms, or at business events.

When you visit our website, we may also collect limited technical information, such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit. This information is generally collected through server logs and similar technologies.

We may use the information we collect for the following purposes:

• To respond to enquiries and communicate about potential or existing business relationships;
• To prepare quotations, product information, samples, specifications, and related business materials;
• To manage customer, supplier, and service-provider relationships;
• To operate, maintain, and improve our website and communications;
• To protect our business, website, systems, and users from fraud, misuse, or security incidents;
• To comply with applicable legal obligations and enforce our contractual rights.

Where applicable data protection laws require a legal basis for processing, we process personal information because it is necessary to respond to a request, perform or prepare for a business arrangement, comply with legal obligations, pursue our legitimate business interests, or because you have provided consent.

Our legitimate interests may include maintaining business relationships, improving our services, protecting our systems, and ensuring the effective administration of our operations. We seek to balance these interests with your rights and expectations.

We do not sell personal information. We may share personal information only when reasonably necessary for the purposes described in this policy, including with employees, affiliated entities, service providers, professional advisers, logistics partners, and business partners involved in responding to your request or fulfilling a business relationship.

We may also disclose information where required by law, regulation, legal process, or governmental request, or where disclosure is necessary to protect the rights, property, safety, or security of Ridgimax, our customers, or others.

Ridgimax is based in China and serves international business customers. Information collected from individuals outside China may be transferred to, stored in, or processed in China and other countries where our service providers or business partners operate.

Where required, we take appropriate steps to ensure that international transfers are carried out in accordance with applicable data protection requirements and with suitable safeguards for personal information.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business records, resolve disputes, enforce agreements, or meet legal and regulatory obligations.

The appropriate retention period depends on the nature of the information, the context of our relationship with you, and applicable legal requirements. When information is no longer required, we will delete, anonymize, or securely archive it as appropriate.

Depending on your location and applicable law, you may have rights relating to your personal information. These may include the right to request access, correction, deletion, restriction of processing, objection to certain processing, or portability of your information.

You may also have the right to withdraw consent where processing is based on consent. To exercise a privacy right, please contact us using the details below. We may need to verify your identity before responding to a request, and some rights may be subject to legal limitations or exceptions.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. These measures are reviewed and adjusted as appropriate to the nature of our operations.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Our website may use cookies or similar technologies to support essential website functions, understand website performance, and improve the user experience. Cookies are small text files stored on your device by your browser.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or website functionality. The updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review this page periodically to remain informed about how we handle personal information.